l999 Privacy Policy

1. Introduction

l999 (https://l999casino.cam) operates an online gaming and betting platform for users in Bangladesh. Protecting your personal privacy is our core responsibility. This privacy policy ("Policy") explains how l999 collects your personal information, the purposes for which it is used, how long it is stored, and under what circumstances it is shared with third parties.

This policy is an integral part of l999's Terms and Conditions. By opening an account on the platform or using its services, you acknowledge the terms of this policy. If you do not agree with any term, please refrain from using the platform.

This policy applies only to l999's own website and app. Third-party websites or services may have their own privacy policies, for which l999 is not responsible.

2. Information Collection

l999 collects your information through various methods. The information collected can be divided into two categories: information provided directly by you and information collected automatically.

2.1 Information Provided Directly

Information you provide during registration, login, or account management includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (for identity verification)
• Bank account or mobile banking number (bKash, Nagad, Rocket)
• Contact address
• Information provided through support or complaints

2.2 Automatically Collected Information

When you use the l999 platform, certain technical information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Session duration and login history
• Gameplay and betting transaction details
• Data collected through cookies and tracking technologies

2.3 Identity Verification Process (KYC)

To complete financial transactions on l999 or to withdraw amounts above a certain limit, you may be required to verify your identity. This KYC (Know Your Customer) process may require submission of a government-issued ID or a selfie photo. This information is used solely to confirm identity and prevent financial fraud.

3. Purpose of Using Information

l999 collects your information for the following specific purposes only. Your information is not used for any vague or unnecessary reason:

3.1 Account Management

Your information is needed to open, verify, and keep your account active. It is also used for login security, password recovery, and OTP verification.

3.2 Processing Financial Transactions

Your payment information is needed to process deposits and withdrawals. This information is used to ensure secure transactions via bKash, Nagad, Rocket, and bank transfers.

3.3 Providing Customer Service

Relevant information is needed to help resolve your issues through 24/7 live chat and email support. This information is also used to communicate with you in Bengali or English.

3.4 Promotional Communications

If you have given consent, l999 may send bonus offers, new game announcements, or promotional messages. You can stop receiving these communications at any time.

3.5 Fraud Prevention and Security

Information is analysed to detect and prevent unauthorised account access, financial fraud, and suspicious activity. This is done solely for the security of your account and funds.

3.6 Service Improvement

Anonymous statistical data is used to analyse user experience and improve the platform's speed, design, and functionality.

4. Information Storage and Security

l999 follows industry-standard technical and organisational measures to keep your personal information secure.

4.1 Encryption and Technical Security

All data is transferred via SSL (Secure Sockets Layer) encryption. Stored information is also kept in encrypted form. Sensitive payment-related information is secured with the highest level of encryption.

4.2 Access Control

Access to your personal information is restricted to authorised personnel only. All staff are required to follow strict confidentiality policies and receive regular security training.

4.3 Data Retention Period

Your information is retained for as long as your account remains active. Even after account closure, financial records and security-related information may be retained for a specified period as required by applicable law.

4.4 Response to Data Breach

If a data security breach occurs for any reason, l999 will notify the affected users as quickly as possible and take the necessary corrective measures.

5. Sharing Information with Third Parties

l999 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to process deposits and withdrawals. These third parties follow their own privacy policies.

5.2 Game Software Providers

Game providers including Evolution, Pragmatic Play Live, JILI, and PG Soft may receive anonymous statistics related to gameplay. This information contains no personally identifiable elements.

5.3 Technology Service Providers

Cloud hosting, cybersecurity, and analytics service providers may access limited information to operate the platform. All such providers are bound by strict confidentiality agreements.

5.4 Legal Obligations

l999 may be required to provide necessary information in response to a court order or a lawful request from a law enforcement authority. In such cases, you will be notified in advance wherever possible.

5.5 Corporate Structural Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be informed in advance in such cases, and protections consistent with this policy will continue to apply.

6. Cookie Policy

The l999 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the basic operation of the platform — maintaining login sessions, security verification, and saving language preferences. Disabling them may prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences — such as your preferred game category, interface settings, or quick access to betting history.

6.3 Analytical Cookies

These cookies are used to understand and improve platform statistics. Information such as which pages are visited most and where users spend more time is analysed anonymously.

6.4 Cookie Management

You can delete or disable cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

7. Your Rights

As a user of l999, you have several important rights over your own personal information. l999 is committed to respecting these rights.

7.1 Right to Access Information

You can find out what information l999 holds about you. You can request a copy of this information through your account settings or via support.

7.2 Right to Correct Information

You have the right to correct any inaccuracies in your stored information. Many details can be changed directly from your account profile; for others, please contact support for assistance.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to marketing communications or unnecessary processing of your information. If you notify the support team, action will be taken as quickly as possible.

7.5 Right to Data Portability

You may request your account information in a structured format. Please contact the l999 support team regarding this.

8. Protection of Minors

All services of l999 are intended solely for individuals aged 21 and above. Information from minors is not knowingly collected, and doing so is against l999's strict policy.

Age is verified at the time of registration. If it becomes known that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

For more details on responsible gaming practices, please read our Responsible Gaming page, which describes various steps to keep yourself and your family safe.

9. Policy Changes

l999 reserves the right to revise this privacy policy as needed. This policy may be updated due to changes in services, technological developments, or legal requirements.

If any significant changes are made, l999 will notify registered users in advance by email or through platform notifications. The date of the updated policy will be displayed at the top of this page.

Continued use of the platform after changes are made will be considered as your consent to the terms of the new policy. You are advised to visit this page regularly to stay informed about updates.

General questions related to any section of this policy can be found in our FAQ section.

10. Contact

If you have any questions about this privacy policy or wish to exercise your data rights, please contact the l999 support team. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

Contact Methods

• Live Chat: Log in to the platform and start a live chat directly — the fastest way to get help.
• Email: [email protected]

When sending a request to delete or correct your information, please contact us from your registered email or mobile number so we can verify your identity.

To learn more about our company, visit the About Us page.